Frequently Asked Questions

 

 

How can I get help with the connection setup, or if I have other problems?

You can get help by contacting with our technical support by e-mail, skype or form.
All contact information can be found in the section: CONTACT
We also encourage you to visit our forum (Polish version only): FORUM

I do not remember the password to the service

To remind the password to the service please visit portal.vpnonline.pl and select the “Forgot Password”.
Then follow the instructions.

How to log in to the Customer Panel?

Customer panel is located on the portal.vpnonline.pl
Use your login and password that you provided during registration.

Where can I find addresses of VPN servers?

VPN server addresses can be found in the Client Panel – portal.vpnonline.pl
When you log in to the customer’s portal, go to “Status of VPN servers.”.

Do I need any special skills to take advantage of your services?

No, the service is easy to set up. All you need is to use configuration examples.
Configuration examples can be found on our website in the SETUP tab where you will find instruction of configuration..

Do your service is legal?

Yes, the VPN service is legal.

How do I get an account for the service?

Create your account at portal.vpnonline.pl and select the valid of the service.
When you log in to your account you will be able to pay for the service and check vpn servers status.

How can I pay for the service?

After creating an account and logging in to the Customer Panel, go to the “Purchase credits” tab.
Select the service and pay for it by PayPal, bank transfer or allegro.

How does the service work?

Setting up the connection on your computer and connect to one of our servers.
After connected you will be visible on the internet via our public IP address depending on the location you have chosen.
Connection between your computer and our server is encrypted.

Can I use a VPN account on different computers / devices at the same time?

Yes, you can use a VPN account on two computers / devices at the same time.

Can I use your service on operating systems such as: Windows, Linux , Mac OS , iPad , Android, WIndows Mobile etc.. ?

Yes, our VPN supports most operating systems.

Where are your VPN servers?

Our office is located in Poland, but VPN servers are located in 39 countries around the world.

Take a look at the current list of servers: Our VPN servers

 

If you have any problem with the configuration of the connection, write to us: support@vpnonline.pl

 

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